• CowBills Privacy Policy

  • We are dedicated to safeguarding your privacy. This privacy statement provides a more comprehensive explanation of the privacy practices of CowBills App, developed by Alorina Infotech Software Solutions Private Limited.
  • App Name: CowBills.
  • General
  • Review these Terms of Service ("Agreement") thoroughly. This Agreement is a legal agreement between the User and CowBills. By accepting electronically (for example, clicking “I Agree”), installing, accessing or using the Services, User agrees to these terms. If the User does not agree to this Agreement, then he/she may not use the Services. This License Agreement shall be governed by and construed in accordance with the laws of the INDIA.
  • Modification of terms & conditions
  • These terms may be updated from time to time in the future. The User should agree to review our Terms and Conditions regularly by visiting this page. Continued access to or use of the service will mean that the User agrees to the change.
  • When This Privacy Statement Applies
  • Its liability to the User is limited to those who have downloaded the CowBills application by clicking on the “I Agree/Login” button for Terms and Conditions.
  • Terms and Description of Services
  • We provide an array of services including Inventory management, Invoicing, Reporting tool, Cash management, ledger management, Sale/Purchase and so on to serve as complete milk business management app ("Service" or "Services"). The User may use the Services for his/her personal and business use or for internal business purpose in the organization that he/she represents. The User may download the application from the Official website/ Google Play Store using the Internet.. ( Side Note: CowBills tries best to make Businesses compliant to taxation and other laws as much as possible. But, it is solely the User’s responsibility to see that he/she remains compliant with GST and other laws levied by Government. CowBills is not in any case responsible for the violation of the compliance caused by software).
  • CowBills reserves all rights to increase or reduce this grace period
  • Business Data and Privacy
  • The User alone is responsible for maintaining the confidentiality of his/her username, password and other sensitive information. He/She is responsible for all activities that occur in his/her user account and he/she agrees to inform us immediately of any unauthorized use of their user account by email to cowbills.info@gmail.com. We are not responsible for any loss or damage to his/her or to any third party incurred as a result of any unauthorized access and/or use of his/her user account, or otherwise. We are neither responsible for any kind of data loss as performing necessary backups on data is solely the User’s responsibility. CowBills is not responsible for any kind of data discrepancy or any type of loss occured due to data discrepancy/software issue.
  • Data Ownership
  • The User owns the content created or stored by his/her as we respect his/her right to ownership of content created or stored by them. The Users use of the Services does grant CowBills the license to use, reproduce, adapt, modify, publish or distribute the content created by them or stored in the user’s account for CowBills internal purpose. CowBills tries keeping Users data safe but holds zero responsibility in case of data leaks
  • Permissions
  • Storage:This app collects metadata of files on your device like file names, types, created times, last updated times for credit profile enrichment.
  • Permissions Usage:
  • Storage:We require storage permission so that you can access this application on your phone without any hurdles. You can utilize this to print your information during printing bill. This ensures that you are provided with a seamless experience while using the application.
  • Collection of other non-personal information
  • We automatically track certain information about you based upon your behaviour on our Platform. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users and improve our services. This information is compiled and analysed on an aggregated basis. We also collect your Internet Protocol (IP) address and the URL used by you to connect your computer to the internet, etc. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address. Cookies are small data files that a Website stores on Your computer. We will use cookies on our Website similar to other lending websites/apps and online marketplace websites/apps. Use of this information helps Us identify You in order to make our Website more user friendly. Most browsers will permit You to decline cookies but if You choose to do this it might affect service on some parts of Our Website. If you choose to make a purchase through the Platform, we collect information about your buying behaviour. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we collect such information into a file specific to you.
  • Data Security
  • At CowBills, we understand the paramount importance of safeguarding your personal and business information. Our dedication to data security is unwavering, and we employ a comprehensive approach to protect your data against unauthorised access, misuse, or loss.
  • Industry-Standard Safeguards:We leverage industry-standard physical, technical, and administrative measures to ensure the security of your information. Our systems are fortified with robust firewalls, advanced encryption methods, and continuous monitoring to thwart potential security breaches. Our team stays abreast of the latest security trends and technologies, ensuring your data is protected by the best defenses available.
  • Continuous Improvement:Recognizing that no security system is impenetrable, we are committed to continually enhancing our security measures. Our efforts are guided by a ‘best effort basis’ principle, focusing on continuous improvement and adaptation to evolving threats.
  • User Responsibility: We emphasize the importance of your role in maintaining the security of your account. It’s crucial to keep your username and password confidential and to exercise caution in their usage. We count on your partnership to uphold this aspect of security.
  • Communication Safety: Please be aware that standard email and messaging communication with CowBills may not be encrypted. We advise against sharing confidential information through these channels to avoid potential risks.
  • Data Retention & Deletion Policy: Your personal information is retained only as long as necessary. Once your account is no longer active, or as per legal requirements, we responsibly delete your personal data, barring any requirements for legal compliance, fraud prevention, or other critical business needs. Your events data is stored for three years, account details are stored forever unless the user requests for deletion of data or account, usage logs are maintained for three months, while transactional logs are maintained for six months. Users can request deletion here.
  • Your Trust, Our Priority: At CowBills, your trust is our top priority. While we acknowledge that absolute security is an ongoing challenge, our commitment to protecting your data remains steadfast. We are constantly evolving to meet and exceed industry standards, ensuring that your information is secure with us.
  • For any concerns or queries regarding our data security practices, please feel free to contact us at cowbills.info@gmail.com
  • Approval of Alerts, Messages and Promotional campaign
  • • In addition to the General Conditions of CowBills service a User agrees to be bound by the following terms and conditions:
    (i) The User agrees to receive promotional, transactional and commercial communications from CowBills through calls, email, SMS or push notifications.
    (ii) Under certain conditions, promotional messages are transmitted to the users and that CowBills shall not bear any further obligation in respect of such promotional messages.
  • Refund, Cancellation, and Renewal Policies:
  • This Cancellation and Refund Policy shall apply to any cancellation of subscription of the CowBills Products and applicable refunds. CowBills shall not entertain any refund requests if cancellation of subscription is in violation of this policy or its Terms of Service or if CowBills terminates the User account for violation of its Terms of Service.

    This Cancellation and Refund Policy is a part of and is to be read along with the “Terms of Service”. Capitalized terms used in this policy but not defined shall have the meanings assigned to them in the Terms of Service.

    A User may cancel their subscription at any time if they are not satisfied with the product or service. However, CowBills will be liable to refund the subscription consideration only during the “Refund Period”, as mentioned below:
    (a) where the initial purchase of the subscription has been assisted by an authorised CowBills sales agent, within 7 days from the Account Setup appointment;
    (b) where the initial purchase of the subscription is made either directly by the User or through any sales channel other than as mentioned in (a) above, within 7 days from the date of purchase of the subscription (as mentioned on the invoice)

    For the avoidance of doubt:

    1. A User can only avail refund once and for an amount no more than the total subscription consideration paid to CowBills;
    2. Refunds are not applicable for subscription renewals;

    All requests for cancellation of subscription and refund should be raised only via the customer support helpline provided by CowBills. Cancellation and refund requests raised through any other mode of communication will not be considered for refund.

    CowBills has arrangements with banks, affiliates, payment gateways, payment aggregators and other financial service providers for processing refunds (“Service Providers”). CowBills endeavors to ensure that eligible refunds are processed within 20 working days of your request for cancellation of subscription. However, this timeline is indicative and processing of refunds is subject to the time taken by the Service Providers. The User shall provide such information as may be required to facilitate refunds including but not limited to bank account details, bank branch details, UPI addresses, IFSC codes etc. CowBills is also entitled to deduct any fees, bank charges, or other expenses incurred by CowBills for processing the refund.

    Not with standing anything contained in this policy, this Cancellation and Refund Policy shall not apply to the Users, who register and purchase subscription of CowBills Products (A) using the referral code/referral link of existing CowBills Users; or (B) by availing no-cost EMI payment solutions by third parties. Accordingly, such Users shall not be eligible for any refund from CowBills.
  • END OF TERMS OF SERVICE
  • If you have any questions or concerns regarding this Agreement, please contact us at cowbills.info@gmail.com
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